For purchases made on our website:

Any items (full-price or reduced) may be returned to us for refund within 30 days of receipt provided they are unworn and undamaged.


Please check products carefully and return faulty goods as soon you become aware of the fault (we encourage customers to return any faulty item within 30 days of purchase where possible).


Refunds will be processed as quickly as possible and, at the latest, any refund should be received within 14 days of Jigsaw receiving the returned goods (or, where goods are not received, 14 days from confirming proof of postage). Please note that it may take several days for this refund to show on your credit card if you use this method of payment.


Terms and conditions for returning items purchased in a concession or in a Jigsaw store can be found on our website at